Terms of Service

1. Acceptance of Terms

By accessing or using Presta, you accept and agree to these Terms of Service. If you do not agree, do not use the platform. We may modify these terms at any time; continued use of Presta after changes constitutes acceptance of the updated terms. For material changes, we'll notify active accounts by email.

2. What Presta Is

Presta is an online marketplace that connects tool owners ("Owners") with people who want to rent tools ("Renters") for short-term use. We provide:

• The platform where Owners create listings and Renters search and request bookings.
• Payment processing via Stripe Connect (capturing rental fees, holding deposits, and routing payouts to Owners).
• Messaging between the two parties scoped to an approved booking.
• A review system that runs after each rental.

Presta is not a party to any rental agreement between an Owner and a Renter. We do not own the tools listed, do not transport them, and do not guarantee their condition, quality, or fitness for any purpose. The actual rental is between the Owner and the Renter.

3. Eligibility & User Accounts

To use Presta you must be at least 18 years old and capable of forming a legally binding contract. To list a tool or rent one, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us immediately of any unauthorized access at hello@trypresta.com.
• Providing accurate, current, and complete information when you register and updating it as it changes.

Owners must also complete Stripe Connect identity verification (legal name, date of birth, last four digits of SSN, and bank account) before listings can accept bookings. This information is collected and verified by Stripe in accordance with federal banking regulations.

4. Listings & Owner Obligations

When you list a tool on Presta as an Owner, you represent and agree that:

• You own the tool or have the legal right to rent it out.
• The tool is accurately described, including condition, brand/model, specs, included accessories, and any known defects.
• The tool is in safe working order at the time of rental and complies with applicable safety standards.
• You are responsible for any taxes, registrations, and insurance applicable to the tool.
• You will honor approved bookings and follow the cancellation rules in Section 7.
• You will not list items that are stolen, counterfeit, illegal, or subject to safety recalls.

By posting a listing, you grant Presta a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your listing content (photos, descriptions, etc.) on the platform and in marketing materials promoting Presta. You retain ownership of your content.

We reserve the right to remove any listing, suspend any account, or refuse service at our discretion if a listing violates these terms or we deem it objectionable.

5. Bookings, Payments & Service Fees

When a Renter submits a booking request, the Renter's payment card is authorized for the full booking amount (rental rate + Presta service fee + refundable deposit). The Owner has up to 24 hours to approve or decline. If the Owner declines or does not respond, the authorization drops automatically.

When the Owner approves, the Renter's card is charged. We deduct our service fee and route the rental rate to the Owner's connected Stripe account on Stripe's standard payout schedule. The deposit remains held until the rental is returned and the Owner confirms condition.

Service fee. Presta charges a 15% service fee on top of the Owner's posted rate, paid by the Renter. Owners keep 100% of their posted rate; we do not take a percentage from the Owner. We may change the fee structure with notice.

Deposits. Owners may set a refundable deposit. The standard cap is $500 per booking; for trailers and heavy equipment the cap is $2,500. Deposits are held on the Renter's card and released back when the Owner confirms a clean return.

Taxes. Owners are responsible for reporting rental income and paying any applicable taxes. Owners who earn over the IRS threshold in a calendar year will receive a 1099-K via Stripe.

6. Rental Obligations

Owner obligations. Approve or decline booking requests within 24 hours. Hand off the tool at the agreed time in the described condition. Inspect with the Renter at pickup and return. Coordinate any delivery arrangements directly with the Renter (Presta does not broker delivery).

Renter obligations. Use the tool only for its intended purpose. Return it on time in the condition received, with the same fuel level and all accessories. Pay for any damage caused during your rental, up to the deposit amount; if damage exceeds the deposit, you are responsible for the difference outside of Presta.

In-person pickup only. Presta does not broker delivery at this time. Pickup and return happen between the Owner and Renter directly.

Verified handoff. Pickup and return are completed through Presta's in-app handoff: a one-time scannable code confirms both parties are present, and condition photos are recorded with timestamps. This record may be used to resolve a dispute or respond to a payment chargeback. By completing a handoff you consent to this documentation.

Damage coverage. Presta does not provide damage protection above the deposit amount. Renters should treat tools as if they were their own and inspect carefully at both pickup and return. For high-value rentals, parties may arrange additional security outside the platform (proof of insurance, separate hold, etc.).

7. Cancellations & Refunds

Renter cancellation. If a Renter cancels more than 24 hours before the scheduled pickup, the rental fee, service fee, and deposit are all refunded. If a Renter cancels within 24 hours of the scheduled pickup, the rental fee and service fee are non-refundable; the deposit is still refunded.

Cancellation is only available before pickup. Once the tool has been handed off and the Renter has taken possession, the booking can no longer be cancelled. Ending a rental early is a return, completed through the in-app return process, and the deposit is released when the Owner accepts the return.

Owner cancellation. If an Owner cancels an approved booking, the Renter receives a full refund of everything (rental fee, service fee, and deposit), regardless of timing. Frequent owner-side cancellations may result in reduced search visibility or account suspension.

No-show. If either party fails to appear at the scheduled pickup without cancelling, the other party may treat the booking as cancelled under the rules above and contact Presta for resolution. If a Renter attempts to return a tool but the Owner is unavailable to confirm, the Renter may report the attempt through the app (with photo and notes); Presta will review and the deposit will not be decided automatically.

8. Reviews

After a rental ends, both Owner and Renter may review each other. Reviews are double-blind: neither side sees the other's review until both have submitted, or 14 days pass (whichever comes first). Reviews must be honest, based on the actual rental, and free of profanity, discrimination, or personally identifying information about third parties. We may remove reviews that violate these rules.

9. Prohibited Conduct

You agree not to:

• Post false, inaccurate, or misleading information.
• List items you do not own or have the right to rent.
• Use Presta for any unlawful purpose.
• Harass, threaten, or harm other users.
• Discriminate against any user based on race, religion, national origin, gender, sexual orientation, disability, or any other protected characteristic.
• Circumvent the platform to avoid paying Presta's service fee (e.g., off-platform transactions arranged after using Presta to connect).
• Use automated systems (bots, scrapers, crawlers) to access Presta without our prior written permission.
• Collect or harvest other users' information without their consent.
• Interfere with the platform's operation or attempt to bypass security measures.
• Misuse the messaging system for spam, solicitation outside the booking context, or to share personal contact information before an Owner has approved the booking.

10. Transactions Between Users

Presta facilitates connections and processes payment, but is not a party to the rental agreement between an Owner and a Renter. You acknowledge that:

• Presta does not guarantee, warrant, or insure any tool listed.
• Presta does not independently inspect or verify the condition or accuracy of listings.
• Presta is not responsible for the quality, safety, or legality of tools made available through the platform.
• Disputes between Owners and Renters are primarily between those parties. Presta may, at its discretion, mediate disputes within the scope of the deposit held; outside that, parties are responsible for resolving disputes themselves or through appropriate legal channels.
• All transactions and physical handoffs are at your own risk.

We strongly recommend that both parties inspect tools together at pickup and return, document condition with photos, and follow all manufacturer safety guidelines.

11. Intellectual Property

All content on Presta (including the name "Presta", logos, layout, text, graphics, and software) is the property of Presta or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Presta content without our express written permission. Listing content posted by Owners remains the property of those Owners, subject to the license granted to Presta in Section 4.

12. Third-Party Services

Presta integrates with third-party services to operate the platform, including Stripe (payments and payouts), Cloudinary (image hosting), and Resend (transactional email). Your use of those services through Presta is also subject to their respective terms and privacy policies. Presta is not responsible for the practices of these third parties beyond our integration with them.

13. Disclaimer of Warranties

PRESTA AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PRESTA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that Presta will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any listing, review, or other user-generated content.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PRESTA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, ANY RENTAL TRANSACTION, OR ANY INTERACTION WITH OTHER USERS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

IN NO EVENT SHALL PRESTA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF PRESTA EXCEED THE GREATER OF (A) THE TOTAL SERVICE FEES PAID BY YOU TO PRESTA IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

15. Indemnification

You agree to indemnify, defend, and hold harmless Presta and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the platform, your listings or content, any rental transaction, your violation of these Terms, or your violation of the rights of any third party.

16. Termination

We may suspend or terminate your account and your access to Presta at our sole discretion, with or without notice, for conduct we believe violates these Terms, harms other users, or is otherwise harmful to the platform. You may close your account at any time by emailing hello@trypresta.com. Sections that by their nature should survive termination (Sections 11, 13, 14, 15, and 17) will continue to apply after your account closes.

17. Governing Law & Disputes

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or your use of Presta shall be resolved in the state or federal courts located in Will County, Illinois, and you consent to the personal jurisdiction of those courts.

18. Changes to These Terms

We may update these Terms from time to time. We'll post the new version on this page and update the "Last updated" date. For material changes, active accounts will receive an email notice. Your continued use of Presta after changes are posted constitutes acceptance of the updated Terms.

19. Contact

Questions about these Terms? Email hello@trypresta.com.