Terms of Service

1. Acceptance of Terms

By accessing or using Presta, you accept and agree to these Terms of Service. If you do not agree, do not use the platform. We may modify these terms at any time; continued use of Presta after changes constitutes acceptance of the updated terms. For material changes, we'll notify active accounts by email.

2. What Presta Is

Presta is an online marketplace that connects tool owners ("Owners") with people who want to rent tools ("Renters") for short-term use. We provide:

• The platform where Owners create listings and Renters search and request bookings.
• Payment processing via Stripe Connect (capturing rental fees, holding deposits, and routing payouts to Owners).
• Messaging between the two parties scoped to an approved booking.
• A review system that runs after each rental.

Presta is not a party to any rental agreement between an Owner and a Renter. We do not own the tools listed, do not transport them, and do not guarantee their condition, quality, or fitness for any purpose. The actual rental is between the Owner and the Renter, and is governed by the Rental Agreement the Renter accepts at booking and at pickup.

3. Eligibility, Accounts & Verification

To use Presta you must be at least 18 years old and capable of forming a legally binding contract. To list a tool or rent one, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us immediately of any unauthorized access at hello@trypresta.com.
• Providing accurate, current, and complete information when you register and updating it as it changes.

Owner verification. Owners must complete Stripe Connect identity verification (legal name, date of birth, last four digits of SSN, and bank account) before listings can accept bookings. This information is collected and verified by Stripe in accordance with federal banking regulations.

Renter verification. Before requesting a rental, Renters must verify a working mobile phone number by SMS. We may require additional verification (such as identity, address, or payment-method verification) before confirming a booking or completing a pickup, and the type of check may depend on the item, its value, the category, or the information available. We may decline, limit, place conditions on, or cap the value of any booking or account at our discretion.

Business accounts. You may use Presta on behalf of a business or organization (for example, a contractor, landscaper, or LLC). If you do, you represent that you are authorized to bind that entity to these Terms, you are responsible for the acts of any employees, agents, or representatives who use the account, and references to "you" include the business you represent.

4. Listings & Owner Obligations

When you list a tool on Presta as an Owner, you represent and agree that:

• You own the tool or have the legal right to rent it out.
• The tool is accurately described, including condition, brand/model, specs, included accessories, and any known defects.
• The tool is in safe working order at the time of rental and complies with applicable safety standards.
• You are responsible for any taxes, registrations, and insurance applicable to the tool.
• You will honor approved bookings and follow the cancellation rules in Section 7.
• You will not list items that are stolen, counterfeit, illegal, or subject to safety recalls.

By posting a listing, you grant Presta a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your listing content (photos, descriptions, etc.) on the platform and in marketing materials promoting Presta. You retain ownership of your content.

We reserve the right to remove any listing, suspend any account, or refuse service at our discretion if a listing violates these terms or we deem it objectionable.

5. Bookings, Payments & Service Fees

When a Renter submits a booking request, the Renter's payment card is authorized for the rental rate plus the Presta service fee. The Owner has up to 24 hours to approve or decline. If the Owner declines or does not respond, the authorization drops automatically.

When the Owner approves, the Renter's card is charged for the rental and service fee. We deduct our service fee and route the rental rate to the Owner's connected Stripe account on Stripe's standard payout schedule. The refundable deposit is handled separately: a hold for the deposit is placed on the Renter's card at the in-person pickup and released when the Owner confirms a clean return. It is captured only if damage is reported.

Service fee. Presta charges a 15% service fee on top of the Owner's posted rate, paid by the Renter. Owners keep 100% of their posted rate; we do not take a percentage from the Owner. We may change the fee structure with notice. The service fee is non-refundable once a rental has started.

Deposits. Owners may set a refundable deposit. The standard cap is $500 per booking; for trailers and heavy equipment the cap is $2,500. A deposit is not insurance and not a guarantee. It is a capped amount the Renter agrees may be applied toward loss or damage (Section 8). Owners should set deposits that reflect the value and risk of the item; high-value items may not be fully protected by a deposit alone, and either party may arrange their own insurance.

Add-ons. Owners may offer optional paid add-ons with a listing (for example, fuel, consumable parts like trimmer line or a chainsaw chain, cleaning, or delivery). Add-ons are consumable materials or one-time services only. They are not returnable items, carry no deposit, and are not inspected or photographed at handoff. The price of any add-ons the Renter selects is added to the booking subtotal, the service fee applies to it, and it follows the same cancellation and refund rules as the rental. Owners must not list returnable items (such as a spare battery or attachment) as add-ons; those must be listed separately with their own deposit.

Payout adjustments. Payouts are routed to Owners through Stripe and follow Stripe's payout schedule. Because a payout may be released before a dispute, chargeback, or refund is resolved, you agree that Presta may delay, withhold, set off, reverse, or recover a payout, including from your connected account balance or from future payouts, when there is a refund, cancellation, failed or disputed rental, chargeback, suspected fraud, or violation of these Terms. If a recovered amount exceeds your available balance, you remain responsible for the difference.

Taxes. Owners are responsible for reporting rental income and paying any applicable taxes. Owners who earn over the IRS threshold in a calendar year will receive a 1099-K via Stripe.

6. Rental Obligations

Owner obligations. Approve or decline booking requests within 24 hours. Hand off the tool at the agreed time in the described condition. Inspect with the Renter at pickup and return. Coordinate any delivery arrangements directly with the Renter (Presta does not broker delivery).

Renter obligations. Use the tool only for its intended purpose and in line with the Rental Agreement. Return it on time in the condition received, with the same fuel level and all accessories. Pay for any damage caused during your rental, up to the deposit amount; if damage exceeds the deposit, you are responsible for the difference outside of Presta.

Maximum rental length. Rentals are short-term. A single booking may run up to 6 consecutive days; for a longer rental, book again when the first one ends. Presta is a short-term rental marketplace, not a leasing service.

Extensions. To extend a rental, arrange it with the Owner before the scheduled return and adjust the booking through the platform. Keeping an item past the scheduled return without an approved extension is a late return and may result in additional rental charges and a deposit claim (Sections 7 and 8).

Service area. Items are rented for local use. A Renter may not take an item outside the agreed service area, or outside the State of Illinois, without the Owner's written agreement in the booking thread. Items may not be taken outside the United States.

In-person pickup only. Presta does not broker delivery at this time. Pickup and return happen between the Owner and Renter directly.

Verified handoff. Pickup and return are completed through Presta's in-app handoff: a one-time scannable code confirms both parties are present, and condition photos are recorded with timestamps. This record may be used to resolve a dispute or respond to a payment chargeback. By completing a handoff you consent to this documentation.

Damage coverage. Presta does not provide damage protection or insurance above the deposit amount. Renters should treat tools as if they were their own and inspect carefully at both pickup and return. For high-value rentals, parties may arrange additional security outside the platform (proof of insurance, separate hold, etc.).

7. Cancellations, Refunds & No-Shows

Renter cancellation. If a Renter cancels more than 24 hours before the scheduled pickup, the rental fee, service fee, and deposit are all refunded. If a Renter cancels within 24 hours of the scheduled pickup, the rental fee and service fee are non-refundable; the deposit is still refunded.

Cancellation is only available before pickup. Once the tool has been handed off and the Renter has taken possession, the booking can no longer be cancelled. Ending a rental early is a return, completed through the in-app return process, and the deposit is released when the Owner accepts the return.

Owner cancellation. If an Owner cancels an approved booking, the Renter receives a full refund of the rental fee and service fee, regardless of timing. The deposit is only a hold placed at pickup, so there is nothing to refund. Frequent owner-side cancellations may result in reduced search visibility or account suspension.

If a pickup does not happen as planned, the following apply. In every case, the in-app messages, timestamped photos, and handoff records are the primary evidence. Keep them in the app.

• Owner no-show or item not provided. If the Owner does not appear, is unreasonably late, the item is unavailable, or the item is materially not as described, the Renter may decline the pickup and report it through the app with evidence. Presta will review and may refund the rental fee and service fee in full or in part and release the deposit.
• Renter no-show. If the Renter does not appear at the scheduled pickup or cancels at that point, the within-24-hours renter cancellation rules apply (rental fee and service fee non-refundable; deposit refunded).
• Item materially not as described. The Renter should document the discrepancy at pickup and may decline; any refund is determined by Presta's review of the evidence.
• Owner unavailable at return. If the Renter attempts to return the item but the Owner is unavailable to confirm, the Renter reports the attempt through the app (with photos and notes). Presta reviews, and the deposit is not decided automatically.

8. Damage, Loss, Theft & Deposit Claims

If an item is damaged, lost, or stolen during a rental, the parties resolve it through a deposit claim, up to the amount of the security deposit.

• When to report. The Owner must report damage, loss, or theft at the return handoff, or within 48 hours of the scheduled return, by choosing "report damage" instead of accepting the return. Claims raised later may not be eligible.
• Who opens a claim. The Owner opens the deposit claim. The Renter may respond and submit their own evidence.
• Evidence to include. A description of the damage or loss; the timestamped pickup and return condition photos; for repairable damage, a repair estimate or invoice; for replacement, proof of the item's value (receipt, listing, or comparable); and, for theft, a police report and report number.
• Keep the item. The Owner should keep the damaged item (or its remaining parts) until the claim is resolved, in case it needs review.
• What a deposit can cover. Repair cost, replacement value (capped at the item's fair value), missing accessories, and reasonable cleaning or fuel/consumable replacement, up to the amount of the security deposit. Ordinary wear and tear from proper use is not chargeable.
• Beyond the deposit. Damage, loss, or theft beyond the deposit amount is the Renter's responsibility and is resolved directly between the parties. Presta does not insure items or cover any amount above the deposit.

Presta allocates the held deposit based on the recorded evidence, as described in Section 9.

9. Disputes & How Presta Reviews

Presta facilitates connections and processes payment, but is not a party to the rental agreement between an Owner and a Renter. You acknowledge that:

• Presta does not guarantee, warrant, or insure any tool listed.
• Presta does not independently inspect or verify the condition or accuracy of listings.
• Presta is not responsible for the quality, safety, or legality of tools made available through the platform.
• All transactions and physical handoffs are at your own risk.

What Presta will review. When a deposit claim is opened, Presta reviews the timestamped condition photos, the handoff timeline (scan/code events and acceptance logs), the in-app messages, and the evidence each party submits.

What Presta decides. Presta decides only how the held security deposit (up to its amount) is allocated between the parties. This is a good-faith administrative review based on the recorded evidence, not arbitration, insurance, or a legal judgment.

What Presta does not decide. Presta does not decide liability beyond the deposit, personal injury, consequential losses, or any claim larger than the deposit. Those are between the parties and, if necessary, the courts. Presta's deposit allocation is final as to the deposit; either party remains free to pursue other remedies directly.

Common situations. Pre-existing versus new damage, return condition, missing accessories, "it didn't work," late-return charges, and items not as described are reviewed against the evidence. Document everything in the app at pickup and return. Undocumented claims are difficult to resolve in your favor.

We strongly recommend that both parties inspect tools together at pickup and return, document condition with photos, and follow all manufacturer safety guidelines.

10. Tracking & Location Devices

An Owner may place a tracking device (such as a GPS unit, Bluetooth tracker, AirTag, or telematics device) on a high-value item, but only for recovery and security, and subject to the following:

• Disclosure. Any active tracking device must be disclosed to the Renter before the booking is paid (in the listing or the booking thread). Undisclosed or hidden tracking is prohibited.
• Permitted use only. Tracking may be used only to locate the item for recovery or security. It may not be used to monitor a Renter's personal movements, and an Owner may not go to a Renter's home or workplace to recover an item without lawful authority.
• Data handling. Location data may be used only for the security of that rental, must not be shared except as needed for recovery, a claim, or a legal/safety requirement, and should be deleted when no longer needed.

11. Reviews

After a rental ends, both Owner and Renter may review each other. Reviews are double-blind: neither side sees the other's review until both have submitted, or 14 days pass (whichever comes first). Reviews must be honest, based on the actual rental, and free of profanity, discrimination, or personally identifying information about third parties. We may remove reviews that violate these rules.

12. Prohibited Conduct

You agree not to:

• Post false, inaccurate, or misleading information.
• List items you do not own or have the right to rent.
• Use Presta for any unlawful purpose.
• Harass, threaten, or harm other users.
• Discriminate against any user based on race, religion, national origin, gender, sexual orientation, disability, or any other protected characteristic.
• Circumvent the platform to avoid paying Presta's service fee (e.g., off-platform transactions arranged after using Presta to connect).
• Use automated systems (bots, scrapers, crawlers) to access Presta without our prior written permission.
• Collect or harvest other users' information without their consent.
• Interfere with the platform's operation or attempt to bypass security measures.
• Misuse the messaging system for spam, solicitation outside the booking context, or to share personal contact information before an Owner has approved the booking.

13. SMS & Text Messaging

By providing and verifying a mobile phone number, you consent to receive service text messages from Presta, including verification codes and booking, handoff, and account updates. These are transactional messages, not marketing.

• Message and data rates may apply, and message frequency varies.
• Reply STOP to opt out of texts (note that you may no longer be able to complete phone-verified actions such as booking) and HELP for help, or contact hello@trypresta.com.
• We use Twilio to deliver SMS. We do not send marketing texts without separate, explicit consent.

14. Intellectual Property

All content on Presta (including the name "Presta", logos, layout, text, graphics, and software) is the property of Presta or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Presta content without our express written permission. Listing content posted by Owners remains the property of those Owners, subject to the license granted to Presta in Section 4.

15. Copyright & DMCA Notices

Presta respects intellectual property rights and responds to valid notices under the Digital Millennium Copyright Act (DMCA). If you believe content on Presta (such as a listing photo) infringes your copyright, send a notice to hello@trypresta.com including:

• Identification of the copyrighted work you claim has been infringed.
• Identification of the infringing material and where it appears on Presta (the URL).
• Your name, address, telephone number, and email address.
• A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorized to act on their behalf.
• Your physical or electronic signature.

If your content was removed and you believe it was a mistake, you may submit a counter-notice with the same contact information and a statement, under penalty of perjury, that you have a good-faith belief the material was removed by mistake. We terminate the accounts of repeat infringers.

16. Third-Party Services

Presta integrates with third-party services to operate the platform, including Stripe (payments and payouts), Twilio (SMS verification), Cloudinary (image hosting), and Resend (transactional email). Your use of those services through Presta is also subject to their respective terms and privacy policies. Presta is not responsible for the practices of these third parties beyond our integration with them.

17. Disclaimer of Warranties

PRESTA AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PRESTA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that Presta will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any listing, review, or other user-generated content.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PRESTA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, ANY RENTAL TRANSACTION, OR ANY INTERACTION WITH OTHER USERS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

IN NO EVENT SHALL PRESTA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF PRESTA EXCEED THE GREATER OF (A) THE TOTAL SERVICE FEES PAID BY YOU TO PRESTA IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

19. Indemnification

You agree to indemnify, defend, and hold harmless Presta and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the platform, your listings or content, any rental transaction, your violation of these Terms, or your violation of the rights of any third party.

20. Termination

We may suspend or terminate your account and your access to Presta at our sole discretion, with or without notice, for conduct we believe violates these Terms, harms other users, or is otherwise harmful to the platform. You may close your account at any time by emailing hello@trypresta.com. Sections that by their nature should survive termination (Sections 14, 17, 18, 19, and 21) will continue to apply after your account closes.

21. Governing Law & Disputes

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or your use of Presta shall be resolved in the state or federal courts located in Will County, Illinois, and you consent to the personal jurisdiction of those courts.

22. Changes to These Terms

We may update these Terms from time to time. We'll post the new version on this page and update the "Last updated" date. For material changes, active accounts will receive an email notice. Your continued use of Presta after changes are posted constitutes acceptance of the updated Terms.

23. Contact

Questions about these Terms? Email hello@trypresta.com.